Customer Service

We're here to help. Find us between Sears and London Drugs. You can call us at 204.257.5646.

Coin Counting

Goodbye change, Hello Giftcard! Save your pennies, check your couch cushions, raid your piggy banks! Use our coin counter, located at Customer Service, to turn your loose change into a St. Vital Centre Giftcard.

Our coin counter service is offered free of charge.

The coin machine is up and running!   

Free Wi-Fi

Wi-Fi is now at St. Vital Centre and it's free! Look for us on your phone, computer, tablet or any Wi-Fi capable device under the network name: ST VITAL FREE WIFI

ACCESSIBILITY: A MALL FOR ALL

Special needs washrooms - Wheelchair accessible washrooms are located adjacent to the Food Hall next to Tim Hortons.

Wheelchairs, walkers, scooter and folding carts – free for customer use.

Blind or visually impaired - Customers may be accompanied to requested stores or pick-up destinations and assisted with purchases as requested. Contact our Corporate Customer Service Training Manager 204.258.7030 or rliivamagi@20VIC.com  to book. Allow a minimum 7-day notice and 14-day notice during the holiday season.

SHOPPING WITH CHILDREN

Family washroom and baby-changing area - located adjacent to the Food Hall next to Tim Hortons.

Strollers - Self serve stroller rental station near Dental Image. Single and double strollers available, rental fees apply.

Kids Club – St. Vital Centre is home to a free club for children 10 and under. Learn more about Kids Club exclusive contests, events and discounts here.

GIFTCARDS

The perfect gift for you or some one you care about. Find out more about our Giftcard program here!

MALL WALKING: SAFE, WARM AND FREE!

Doors open for Mall Walking at 7:00 am Monday to Saturday and 10:00 am on Sunday.  Ask us for your map of the shopping centre indicating the distance around the facility.

Club 55!: The good life

Enjoy the benefits of Club 55! The first Tuesday of each month is Senior’s Day for Club 55 members. If you are 55 years and older then stop by the Customer Service Centre and register - at no cost!

AUTO ASSISTANCE: BOOSTS AND BEYOND

We’ll give your car a boost, or help you find your “misplaced” car. (It happens – and don’t worry, Customer Service is a judgment-free zone!)

OTHER SERVICES

Faxing - Yup, we still have one! Per page rates (including GST) Local: $1; Long Distance: $2; Overseas: $3.50; Incoming: $1. Cash only.

Postage stamps - Canadian stamps are available for purchase. Cash only, please.

Lost & Found - Check at Customer Service or call 204.257.5646. Items are kept for 30 days before they are donated to charity.

Paging – We are able to make a mall-wide announcement on your behalf. (Priority/emergency use; announcements to tell your spouse to pick up milk… not so much.)

Transit Schedules - View transit schedules at the Customer Service Centre. The Transit Information Board across from Dental Image Therapy also lists bus schedules for the surrounding area.

Tourist Information: Customer Service Representatives are happy to answer your questions, point you in the right direction or suggest things to do on your visit.

SECURITY & FIRST AID

The St. Vital Centre Security Hotline is 204.791.9479.

St. Vital Centre features interior and exterior closed circuit television monitoring, 24-hour foot patrols, security vehicle patrols and bike patrols (weather permitting).

All Security officers are trained in first aid; if you require immediate medical assistance, contact Customer Service. St. Vital Centre owns a mobile defibrillator.

If you require a Security escourt to your vehicle please contact Customer Service to organize with an officer.